Webinar: Opportunities for Contact Centers

These past two years have made coaching…difficult. Understatement of the year, no? If you know our Effortless Experience™ research, then you know coaching is THE top driver of rep performance. And that still rings true today. Coaching well will result in higher performance gains relative to other levers you might pull to increase rep performance. High quality coaching is also one of top reasons that reps will stay in seat.

Check out the on-demand replay of this session to learn how best-in-class companies are reinvigorating the coaching culture at their organization, and hear about recent trends seen from our coaching effectiveness survey since 2020.