Sub-Processors
Challenger Performance Optimization Inc. and its Affiliates (collectively, “Challenger” unless otherwise specified)[1] use certain Sub-Processors (commonly referred to as subcontractors in certain jurisdictions) to assist in its services. Challenger undertakes to use a commercially reasonable selection process by which it evaluates the security, privacy and confidentiality practices of proposed Sub-Processors and contractually requires Sub-Processors to comply with all applicable data protection laws and regulations.
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Sub-Processors
Description / Purpose
Data or Information Stored
Data Storage Location
Description / Purpose
Challenger uses Credly to issue digital badges to clients upon workshop and/or e-learning completion. Clients are then able to accept their digital badge and share it with their networks through social media, email, sms, etc.
Data or Information Stored
First name, last name, email address.
Data Storage Location
United States
Description / Purpose
Challenger uses Gong to manage relationships with clients and prospects.
Data or Information Stored
Contact and business details such as name, email, phone number, position, IP address, workplace and related business insights.
Data Storage Location
United States
Description / Purpose
Challenger uses HubSpot for marketing automation and analytics, monitoring website activity and as a communications tool.
Data or Information Stored
Opt-in sales data that includes Personal information including first name, last name, email address, phone number for users who are the primary account or opportunity contact(s) and associated personalized and relevant contact communication.
Data Storage Location
United States
Description / Purpose
Challenger communicates by email from time to time using client provided email addresses as we provide client services. In addition, certain client data is stored in other Office 365 Software (OneDrive, SharePoint, Exchange, Teams).
Data or Information Stored
Client emails and other data provided to Challenger by clients with respect to provision of the services or with client permission, for research purposes.
Data Storage Location
United States
Description / Purpose
Challenger uses Qualtrics to provide backend software for certain surveys deployed both within and outside of the Challenger Hub.
Data or Information Stored
First name, last name, title, business email, and survey responses. In some cases, geographic location and IP addresses may also be stored.
Data Storage Location
Data stored in the United States
Description / Purpose
Challenger uses Salesforce.com to manage relationship with clients and prospects
Data or Information Stored
Account information, sales history, customer contracts and personal information including first name, last name, email address, phone number for users who are the primary account or opportunity contact(s).
Data Storage Location
United States
Description / Purpose
SHL provides the Challenger Assessment via its Talent Central Platform. A validated self-assessment pinpoints the candidates and/or existing employees that are statistically more likely to succeed at Challenger behaviors. Various interview guides provide Sales Managers with decision support to make the best possible hire while an Onboarding Portal accelerates new hire time-to-productivity.
Data or Information Stored
First name, last name, title, business email, username, customer service information and assessment responses. In some cases, geographic location may also be stored.
Data Storage Location
The Talent Central Platform maintains four unique domains (.com, .eu, .cn, .au), which route to four distinct local data centers in the US, EU, China, and Australia. For example, clients with operations in Europe are placed on TalentCentral.eu
Description / Purpose
Challenger uses Showpad to distribute content to customers and prospects
Data or Information Stored
First name, last name, business email
Data Storage Location
Frankfurt, Germany
Sub-Processor:
Thought Industries, Inc.
Thought Industries’ Privacy Policy can be found here
Description / Purpose
Challenger uses Thought Industries to host its Challenger Hub. The Challenger Hub is the primary eLearning system used to deploy the majority of Challenger’s online training for various product sets.
Data or Information Stored
First name, last name, title, business email, username, customer service information, IP address, and certain eLearning metrics. In some cases, geographic location may also be stored.
Data Storage Location
Data stored in the United States
Sub-Processor:
WalkMe, Inc.
WalkMe’s Privacy Policy can be found here
Description / Purpose
Challenger uses WalkMe’s digital adoption platform to help users navigate the Challenger Hub, increase adoption of the platform, and provide a seamless user experience.
Data or Information Stored
IP address, business email, user role type, and certain eLearning metrics.
Data Storage Location
United States
Sub-Processor:
Workshop Facilitators
Description / Purpose
Some of Challenger’s workshop facilitators are not full-time employees.
Data or Information Stored
Facilitators may have access to attendee information for a particular workshop they facilitate. All facilitators are under strict contracts with Challenger that are reviewed and renewed on an annual basis.
Data Storage Location
N/A
Sub-Processor:
Zoom Video Communications, Inc.
Zoom’s Privacy Policy can be found here
Description / Purpose
Certain of Challenger’s training sessions may be delivered using Zoom.
Data or Information Stored
Data Storage Location
United States, E.U., and Australia
1 Challenger Affiliates are the entities under common control with Challenger Performance Optimization Inc.: Challenger Performance Optimization UK Limited, Challenger Performance Optimization Singapore Pte Ltd, Challenger Germany GmbH and Challenger Performance Optimization Australia Pty Ltd.